If the image in the measurement tool isn't loading, please double check that you typed in a valid address. You can do so by following these steps:
Click Exit Tool in the top left-hand corner
You will see a pop-up message, click Leave
In the menu panel, select Details
In the top right-hand corner, Select Action +
From the dropdown, select Edit Project
Ensure the Address is correct
If the Address is incorrect, enter the correct Address
Click Save Project
In the menu panel. select Measurements
You should now see an image of the property you are looking to measure
If you are still having issues, please chat the CRM Support Team using the bubble in the bottom right-hand corner.